Q&A Q&A

It shows you questions we received from customers so far. If you have any questions except them, please contact us.

Contact

Reservation

Reservation
When is it available to reserve from?
You can reserve before one year on the phone.
Is it available to reserve on that day?
Sorry it is not available. Please reserve one day before.

Price

Price
Will I get charged for a child?
The child who is below 5 yesrs old and sharing bed wth pearents are no charged to stay. A child 11 years or younger is a half price of an adult rate. A child 12 years or older need same fee as an adult. We ask for your understanding in advance that some hotels are not accept to stay with childiren.

Check-in & Check-out

Check-in & Check-out
Check-in & Check-outPleaes advce how to check in.
After booking confirmed, we will informed you hotel information.
Please tell me Check-in and Check out time.
Check=in time 3:00p.m. Check-out time 10:00a.m.
Is it available to Check-in before 3:00p.m.?
I'm sorry it is not available.
Is it available to late Check out?
I'm sorry it is not available.
Is it no problem to late Check-in time?
Please come to Check-in by 6:00p.m. If you arrive over 6:00p.m., please contact us.
Is it available to keep the luggage before Check-in and after Check-out?
You can keep your luggagea at the hotel office where you come to Check-in. But bussiness hours is 9:00a.m. ~ 6:00p.m,, so please come to receive during that time.

Service

Service
Is there a room service?
I'm sorry there is no room service.

Accommodation

Accommodation
Is there a all non smorking room?
It is all non smorking room. But you can somoke at the balcony and outside.
Is it available to use the internet?
You can use the free internet wfi. You need a password to use it, please check the room.

Others

Others
When should I cancel by?
I accept cancellation free until the day before 30 days before the arrival. If you cancel it after 30 days ago of the arrival, 100% of hotel charges are requested.
Can you send baggage by home delivery earlier?
I'm sorry we don't have a service to receive the luggage.
Is it available to send the luggage from reception?
I'm sorry we don't have a delivery service.